Thank you for participating.

Thank you so much for being a part of the Travel Advisor Learning Summit, it was a fun-filled day of learning and a huge success. Summit recordings and follow-up resources are now available! Watch any sessions you may have missed or download follow-up resources that will help you take action on what you learned. Please note, the recordings are only available until July 30th.

Please complete our Summit Survey to let us know about your experience.

10:00 - 11:15AM (ET) Session

Welcome and Thoughts from the Top: Keynote Session with Brad Tolkin, Co-CEO, World Travel Holdings

You won’t want to miss the Opening Session where Drew Daly will kick off the conversation, share ideas on moving forward and set the stage for today’s Learning Summit.  In addition, Brad Tolkin, Co-CEO/Chairman of World Travel Holdings, the nation’s largest cruise agency and award-winning leisure travel company, will deliver the keynote address. Brad will provide his insight into the bright future of the travel industry and discuss trends on the horizon. Make sure to stay tuned for the entire welcome session as there will be exciting giveaways throughout.

11:30 - 12:00PM (ET) Session

Travel Industry Insights: Roundtable Discussions with CLIA, ASTA and The Travel Institute

During this roundtable conversation, hear directly from Charlie Sylvia (Cruise Lines International Association), Patty Noonan (The Travel Institute) and Christina Salu (American Society of Travel Advisors). Each of them will share their top tips and tricks for growing your business.

1:30 - 1:50PM (ET) Sessions

Marketing in a Whole New (Virtual) World


Staying relevant with multiple touchpoints is critical to Travel Advisors, so we’re diving into best practices on how you should be marketing right now! Discover how to stay connected with your customers, generate leads, and drive new and repeat bookings in this virtual world.

The Power of Personal Service


Small pivots to your sales and customer service process can pay off, big time! Learn how to leverage our most impactful tips and start incorporating them now to help you master the power of personal service, save valuable time, and get more ideal clients.

2:00 - 2:20PM (ET) Sessions

Social Media Best Practices


Simply put, your customers (and future customers) are already on social media—so you should be too. Here is your guide to build and grow engagement, create vacation inspiration, and grow your sales all from leveraging the power of social media!

Building Your Business


Join Drew Daly and Dawn Gillis for a discussion on the most important aspects of building (or rebuilding) your business. Learn how to create an effective business plan, explore places to find new business and new customers, and how to get your name and business circulating in your community.

2:30 - 2:50PM (ET) Sessions

Five Easy Steps to Start “Growing” Free Press


Have you always wanted to do public relations but didn’t know where to start? This workshop will teach you in five easy steps how to add public relations to your business plan and gain awareness in your local market about your travel planning services.

Travel Health & Safety Updates


The value a Travel Advisor brings has never been more important. Staying informed on the ever-changing environment instills trust and loyalty with your customers, but it also encourages repeat and referral business.

3:00 - 4:00PM (ET) Session

Travel Talk: Industry Supplier Executives Discuss the Return of Travel

Hearing directly from senior executives in the travel industry is always a treat.  During this interactive panel, Drew Daly will have a conversation with travel executives on the return to service and the future of travel.  They will discuss the lessons they learned and the evolving safety protocols, as well as provide ideas on ways you can leverage their resources to increase your business.  Panelists include:

  • Adolfo Perez, Carnival Cruise Line
  • Brennan Quesnele, GOGO Vacations
  • Derek Lloyd, Norwegian Cruise Line
  • John Chernesky, Princess Cruises
  • Kristin Karst, AmaWaterways
  • Mary Lynch, Royal Caribbean International
  • Michelle Homoky, Celebrity Cruises
  • Michelle Sutter, Holland America Line

4:15 - 5:30PM (ET) Session

Panel of the Pros: Cultivating Travel Experiences in a Post-Pandemic World

Join us for a lively discussion directly from the front lines of travel sales! Our panel of travel professionals is a diverse mix of newer and veteran agents who have been able to pivot their businesses in unique ways, and who have continued to book trips and grow their customer base throughout the pandemic. Hear their top tips, what keeps them motivated, and what they’ve learned in the last 15 months that will help them, and you, continue to thrive.